Reasons
cloud phone systems’ increased popularity
1. Avoiding
a huge upfront capital expense
Cloud PBX systems offer all the features of a regular
phone system without the initial capital expense. You needn’t buy upfront hardware as well as not have
to keep IT resources on staff to run the system. The vendor handles all of
that. Also, whereas traditional phone systems include long distance billing and
other hidden costs, choosing cloud PBX means you know exactly what your
operational expenditures are each month. This makes it easier to budget for the
future.
2. You
and Cloud PBX systems, together expanding
If you’re a small business, growth can be something that
is hard to anticipate and plan for. If you land a round of funding or acquire a
big customer, you may need to add a dozen employees overnight. By using a cloud
PBX, adding new phone numbers and voice mail is as easy as making updates via a
Web portal. And different from traditional phone systems, you don’t have to
worry about capacity limits — you can add as many lines as your company needs.
What’s more, if you are relocating to a new office space, all that is required
is a simple phone call to your vendor.
3. Cloud PBX follows you wherever you are
Legacy cloud phone systems were a good solution when
everyone worked out of the same office, but employees today are on the go. They
work from remote offices around the country and overseas. When youown cloud
PBX, wherever they are, everyone is able to access the same system. And in the
event of a natural disaster or other calamity, you can use your cloud PBX to
reroute calls to other locations. That means your business always stays up and
running.
4. People get smarter with Business intelligence
By matching callers to contact records in your CRMsystem, you immediately know the time of a big customer’s calling. You can also
see what products a customer has and access notes from previous meetings, which
allows you to provide better customer support. The process of entering call records
is also done automatically, resulting in better reports and analysis.
5. An economical price for a fully provided tool
Another benefit of cloud PBX systems is they offer all
the same features of traditional systems, usually at a lower overall cost. Even
basic levels of service generally come with a variety of customizable features,
including auto-attendant, conferencing, call queues, and more.
For the technical support, a good vendor will step you
through the process of moving to the cloud, upgrades, and maintenance and be
there when you have questions on how things work or services available.